Your Privacy Is Our Top Priority

dg77 is a safe and transparent online betting and casino platform for players in Bangladesh. We believe that protecting the personal information of our users is not just a legal obligation — it is the core foundation of our service.

This privacy policy will tell you what type of information dg77 collects, why it is collected, how it is stored, and in what circumstances it may be shared with third parties. This policy has been prepared in accordance with applicable laws and data protection regulations in Bangladesh.

If you have questions about any part of this policy or wish to make a request regarding your information, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

1 Definitions and Scope

Below are definitions of some key terms used in this policy:

• "Personal Information" means any information through which a person can be directly or indirectly identified — such as name, email address, phone number, date of birth, or financial information.
• "Processing" means any operation carried out on personal information, including collection, storage, use, transmission, and deletion.
• "Platform" means dg77's website, applications, and other digital services.
• "User" means any person registered with or visiting the dg77 platform.

This policy applies to all personal information collected through all dg77 web pages, mobile services, and customer support channels.

2 What Information We Collect

2.1 Registration and Account Information

When you create an account on dg77, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile phone number
• Residential address
• National ID or passport number (for identity verification)
• Details of your chosen payment method (bKash, Nagad, Rocket, Upay)

2.2 Transaction and Financial Information

When you deposit or withdraw from your account, we log relevant financial information. This includes transaction amount, date and time, type of payment method used, and transaction status. This information is stored solely for the security of your account and to prevent fraud.

2.3 Technical and Device Information

When you use our platform, some technical information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Time of site visits, page views, and navigation patterns
• Information collected from cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

2.4 Support and Communication Information

When you contact us via live chat or email, a record of that conversation is stored. This helps us improve our service quality and resolve the same issue more quickly in the future.

3 How We Use Your Information

dg77 uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Operating all platform services including betting, gaming, deposits, and withdrawals.
• Identity Verification: Carrying out fraud prevention, Anti-Money Laundering (AML), and Know Your Customer (KYC) processes.
• Security: Ensuring the security of your account and transactions and preventing unauthorized access.
• Legal Compliance: Producing reports required to comply with applicable laws and regulations.
• Customer Support: Properly resolving your questions and complaints.
• Responsible Gaming: Analyzing your gaming patterns and providing supportive guidance where needed.
• Platform Improvement: Using analytical data to improve service quality and user experience.

We do not sell or rent your information to advertisers or marketing agencies.

4 Information Sharing and Disclosure

dg77 may share your personal information with the following parties in limited circumstances:

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform, such as payment processing (via bKash, Nagad, Rocket, Upay), cybersecurity, technology infrastructure, and gaming software providers. Only the minimum information necessary for their work is shared with these partners, and they are contractually bound to follow our privacy standards.

4.2 Legal Obligations

If dg77 is legally required to disclose information as part of a court order, government investigation, fraud prevention, or other lawful legal process, it will fulfill that obligation.

4.3 Business Transfers

If dg77's business or assets undergo a merger, acquisition, or restructuring in the future, user information may form part of that process. However, the new party will also be required to comply with this privacy policy.

5 Data Security Measures

dg77 follows industry-standard security technologies and practices to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Secure Databases: Stored information is held in encrypted databases with controlled access limited to authorized staff.
• Firewalls and Intrusion Detection: Our network is monitored at all times to detect any unusual activity.
• Regular Security Audits: Periodic security assessments are conducted by third-party experts.
• Staff Training: All our staff receive regular training on data protection.
• Two-Factor Authentication: An additional layer of security is provided for account access.

Please note that no data transmission over the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee complete security. You also share partial responsibility for keeping your password safe.

6 Data Retention Period

dg77 retains your personal information for as long as it is necessary:

• For the duration your account is active, and for a defined period after account closure to meet legal requirements.
• Financial transaction records are retained for a specified number of years in accordance with applicable regulations.
• Customer support conversations are retained for a defined period from the date of last contact.
• Information related to legal disputes or investigations is retained until the final resolution of that matter.

Once the defined retention period ends, information is securely deleted or anonymized.

7 Cookie Policy

dg77 uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login status and security verification.
• Functional Cookies: Used to remember your preferences such as language selection and session settings.
• Analytical Cookies: Collect statistics to monitor and improve site performance.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

8 User Rights

As a dg77 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this right may be limited where legal obligations or ongoing legal processes apply).
• Right to Restriction of Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Object: The right to object to the use of your information for marketing or analytical purposes.
• Data Portability: The right to receive your information in a structured, common format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

9 Privacy of Minors

dg77 is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on our platform, please notify us immediately.

10 Policy Changes and Updates

dg77 may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email.
• Display a temporary notice on the platform.

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Third-Party Sites and Links

Our platform may contain links to third-party sites. These sites have their own privacy policies and dg77 is not responsible for the protection of your information on those sites. We recommend reading the privacy policy of any third-party site before visiting it.

12 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred to another country, we ensure that the protection standards set out in this policy are maintained there and that applicable international data protection regulations are followed.