All answers in one place
dg77 Q&A
Complete FAQ
Every question you might have about betting, casino, payments, and responsible gambling is answered here in a simple, easy-to-follow format.
If you have any questions while using dg77, this FAQ page is your first stop. From the rules of cricket and football betting to fast withdrawals via bKash or Nagad, how to play live casino games, and how to keep your gambling in check — there are more than 20 questions and answers organised into four sections. If you cannot find the answer you need, you can reach us via 24/7 live chat or email.
Most Frequently Asked Questions
Find questions organised by topic and click on any question to see the answer.
Cricket & Sports Betting
Log in to dg77, go to the Sports section, and select Cricket. You will find matches listed for BPL, IPL, T20 World Cup, and ICC tournaments. Click on your preferred match to see the available markets. Choose your market, enter the stake amount in the bet slip, and confirm the bet. The bet will be accepted as long as you have enough balance in your account.
Decimal odds work on a simple calculation. Multiply your stake by the odds to get the total return — which includes your original stake. For example: a ৳100 bet at odds of 2.5 returns ৳250 in total, meaning a profit of ৳150. The higher the odds, the higher the return, but the less likely the outcome.
If a match is cancelled or officially declared "No Result", all bets on that match are generally voided and your full stake is returned to your account. However, if the result is determined by the Duckworth-Lewis method, it may be counted as a valid result. Read dg77's sports rules or ask via live chat for specific details.
The most popular cricket betting markets are Match Winner (which team will win), Total Runs (over or under a set run total in a given number of overs), Top Batsman, Innings Runs, and Wickets markets. In T20 format, Powerplay Runs and Sixes markets are also popular among many players. A Bangladesh vs India match is a classic example of a well-supported test market.
Yes, dg77 offers live betting. Odds change in real time while a match is in progress, and you can place bets based on the current situation. For example, you can bet on the runs in the next over or the next wicket after the Powerplay ends. Live betting requires quick decisions, so stay focused while you play.
Responsible Gambling
If you feel your gambling habits are getting out of control, contact dg77's support team without delay. Help is available in Bengali and English via our 24/7 live chat and at [email protected]. You can also speak to a trusted family member or friend, and seek professional counselling if needed.
dg77 is for players aged 21 and above only. Age verification may be required at registration and at any point during your account activity. Minors are not permitted to create an account or place bets. If you have any concerns, notify the support team.
dg77 offers cooling-off and self-exclusion options. Send a request via live chat or to [email protected] and your account will be temporarily suspended for a set period. For long-term self-exclusion, the account can be deactivated for a specific duration or permanently. Using this feature is entirely voluntary and confidential.
Some common signs are: gradually increasing bet amounts, placing more bets to try to recover losses, skipping sleep or work to gamble, borrowing money from family or friends to gamble, and feeling uncomfortable when trying to stop. If you notice these signs, take a break and seek help.
Yes, dg77 lets you set your own deposit limits. Let the support team know and they will set a daily, weekly, or monthly maximum deposit limit according to your preference. Lowering the limit takes effect immediately; increasing it requires a waiting period to keep you protected.
Casino & Table Games
In Teen Patti, each player receives three cards and the highest-ranking hand wins — it is similar to Indian poker. Andar Bahar is simpler: a joker card is revealed, then the dealer deals cards alternately to the Andar (left) and Bahar (right) sides. You win if the first matching card lands on the side you bet on.
In roulette, a wheel is spun and the outcome is determined by the number where the ball lands. Bets fall into two categories — inside bets (directly on a specific number, higher payout) and outside bets (red/black, odd/even, 1-18 or 19-36 groups, lower payout but higher probability). Outside bets are easier for new players to start with.
Yes, in live dealer games a trained dealer runs the game via video stream from a real studio. You can see the dealer live on screen, and watch the cards or ball in motion. dg77 features live tables from Evolution Gaming, Ezugi, and other well-known providers. You can also chat with the dealer through the chat box.
In baccarat, you bet on one of three outcomes: Player wins, Banker wins, or Tie. Both sides are dealt two cards; the hand whose total is closest to 9 wins. 10s and face cards count as zero. It is one of the simplest casino games because no skill is involved — you only need to predict the outcome.
Yes, dg77's live casino is fully optimised for mobile browsers. With a good internet connection (4G or Wi-Fi) the live video stream runs smoothly. It works on both Android and iOS devices. If you have trouble loading a game, clear your browser cache or contact live chat.
Withdrawals
Yes, for security reasons dg77 only approves withdrawals to a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Withdrawal requests to someone else's number are not accepted. When the account name and wallet name match, the process is completed faster.
The standard withdrawal time at dg77 is just 5 to 30 minutes. Most requests are delivered to bKash, Nagad, Rocket, or Upay within this time. It may take slightly longer during verification or high-traffic periods. Contact support if you experience a long wait.
The minimum withdrawal amount at dg77 is ৳800. Requests below this amount will not be accepted. Your account balance must have at least this amount in cleared funds before withdrawing. To withdraw from a bonus balance, the wagering requirements must be met.
A "Pending" status means the request has been successfully submitted and is being processed. It usually completes automatically within a few minutes. If it remains pending for more than 30 minutes, contact live chat or email [email protected] with your request number. A pending status can also occur if your account details are incomplete or your wallet number is incorrect.
No, bonus balance cannot be withdrawn directly. For the welcome bonus, you must wager 25 times the bonus amount received. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before winnings from the bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the original deposit.
More questions?
If you cannot find the answer on this page, our support team is with you 24 hours a day, 7 days a week. We are always ready to help in Bengali or English — whichever you prefer.
Live Chat
24/7 instant response
Email